Cancellations must be submitted in writing via email. You can email us at: trekkersrilankaofficial@gmail.com. Cancellations made in accordance with the conditions specified in the Terms & Conditions section will be eligible for a refund or credit.
Refund eligibility is based on the time of cancellation before departure, as outlined in our Terms & Conditions.
We reserve the right to reschedule trips due to unforeseen circumstances such as bad weather, safety concerns, or government regulations. In such cases:
We will offer you an alternative date for your trip or provide travel credit toward a future trip.
If the new date is not suitable for you, we will offer a full refund.
If you fail to show up on the scheduled departure date, no refunds will be issued. We encourage you to contact us as soon as possible if you are unable to make the trip.